Portfolio
Salesforce APAC
As a member of the Salesforce Asia Pacific Design Team I was responsible for providing user experience design research, analysis, journey mapping, future state recommendations and subsequently the implementation of Salesforce products for clients across a range of industries. Clients included Westpac Banking Corporation, State Revenue Office (Victoria), Department of Education (Victoria) & NSW Police Force.
Service NSW
During my time at Service NSW I was responsible for the review, development and enhancement of the Roads and Traffic Authority digital motor vehicle registration process across New South Wales. In a small team I reviewed and assessed customer satisfaction surveys, customer feedback, complaints and
compliments in order to ideate and assess enhancements to the registration process.
Firearms Registry Licensing Portal
As part of the Firearms Licensing Portal project team, I planned and designed screens to demonstrate user journeys for applicants wishing to apply for and renew licences as well as apply to lawfully possess firearms.
Steve Brien Communications Website
I was employed by Steve Brien Communications, a communications company that markets and promotes major NSW Government infrastructure development projects, to design, develop and implement a brand new fully responsive website to represent the company, promote their brand awareness and provide them a firm public image for their future government tender work.
Community Portal
I worked on both phases of the NSW Police Force Community Portal designing not only transactional flows and screens, but the user’s help guide and email communication templates. With a successful launch and expansive growth, the first ever online crime reporting tool is transitioning volumes of manual work into the modern, digital channel for the NSW Police Force.
Risk-e Business Consultants
I was employed by Dave Owens, CEO of Risk-e Business Consultants specialising in the areas of corporate risk, emergency management and disaster recovery and executive level investigations, to perform a website refresh bringing it inline with current web standards, make it mobile responsive and display his expanded service offerings.
Nemesis Consultancy Group
The Nemesis Group of companies is comprised of 5 separate arms, each with their own websites representing their service offerings. I was engaged by company CEO’s Peter and Ken Moroney to either upgrade or implement new website builds to reflect the ever changing nature and expansion of their business.
